Because of their transformational nature, emerging technologies—today expressed as technologies such as big data-powered artificial intelligence (e.g. chatbots and virtual assistants), machine learning, and blockchain/distributed ledger solutions— provide new and creative ways to improve financial security and opportunity for all. These technologies also carry new risks if distributed unevenly, with some populations using emerging technology to get ahead, while others may be left out of the system.

To achieve the promise of these technologies for all, Commonwealth is focused on ensuring that the needs of people living on lower incomes are understood, visible, introduced into relevant conversations, and integrated into solutions. This infographic highlights findings from Commonwealth’s research survey of 1,290 low- to moderate-income people to understand their perceptions, needs, and uses of conversational AI. Read the full Emerging Technology for All report for additional insights.