The emergence of new technologies has a major impact on financial security and opportunity at every level of society. Too often, however, the design of new technologies does not take into account the needs of and potential benefits for households living on low and moderate incomes (LMI). As a result, new technologies may end up deepening inequity by focusing only on the needs of people with greater financial resources.

This research and associated work was completed with the support of JPMorgan Chase & Co.