Commonwealth and experts from industries like transit, telecommunications and contactless payments discussed how these “new channels” are creating opportunities for financial innovation and inclusion and what you can do.

COVID-19 accelerated adoption of digital tools over the last year and a half – contactless and digital forms of payment in particular. As digital adoption of financial services continues to expand, there is potential for channels that are increasingly digitally integrated with consumers’ financial lives to play a role in inclusive financial opportunity, consistent with their business goals. The scale of the challenge is large, and cross-sector collaboration is key to address it meaningfully and make lasting change.