Ensuring AI-powered financial tools advance equity and work for the people who need them most.
Why this matters
Financial AI is already shaping financial decisions for people living on low and moderate incomes.
The question is whether it will expand opportunity or deepen existing inequities.
50%
Households earning under $75,000 use AI and digital financial tools at roughly half the rate (14.3%) of households making over $150,000 (29%).
Tens of millions
Tens of millions of people living on modest incomes already use financial AI technology.
59%
59% of banking customers expect their financial institutions to actively help them improve their financial well-being.
Our framework
How We Drive Change
We partner across the financial AI ecosystem to help shape emerging technologies that are inclusive, trustworthy, and designed to expand financial opportunity for people living on low and moderate incomes.
Artificial intelligence is rapidly reshaping how people interact with financial services—from chatbots and virtual assistants to personalized financial guidance. As with past innovation cycles, the benefits risk flowing disproportionately to those who already have wealth. Commonwealth conducts original research and partners with financial institutions, fintechs, and policymakers to ensure financial AI is trustworthy, inclusive, and designed to expand financial opportunity for people living on low and moderate incomes.
Signature Initiative
Emerging Tech for All
Emerging Tech for All is Commonwealth’s initiative to ensure conversational AI advances financial security for people earning low and moderate incomes. Through national surveys, consumer interviews, and industry partnerships, we generate actionable insights on trust, adoption, and impact—equipping financial service providers, fintechs, and policymakers to build AI that serves everyone.
Impact Stories & Case Studies
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Emerging Technology for All
Conversational AI’s Pivotal Role in Improving Financial Security and Opportunity
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