Human Insights Workshop: Client Journey Mapping

This is a breakout session at the 2016 Assets Learning Conference (ALC).

Interested in improving how clients experience your service or finding opportunities for new programs? Client journey mapping is a valuable tool to help spark inspiration and innovation in your work and to ensure your programs meet your clients' needs. It creates a guide to assessing clients' lives and perspectives and is one of the best places to begin understanding where successes and failures in the client experience might be. Join us for this workshop on client journey mapping to explore what client journey mapping is, why it's beneficial, how to start a map and how to use it to continually improve and refine your offerings.

Commonwealth Senior Vice President Lisa Leslie Henderson will be a presenter at this workshop.